Dodge City: (620) 371-6056

Goodland: (785) 890-3300

Hays: (785) 623-4016

Wichita: (316) 264-5372

Pittsburg: (620) 682-0008

SER CORPORATION KANSAS

Service, Education, and Re-Training

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IT Support Technician- Personnel Services, Inc.

Position Function: The IT Support Technician is responsible for assisting users in the analysis and resolution of computer related problems.
Essential Performance Responsibilities:
• Answers, evaluates, prioritizes and resolve requests for assistance from users experiencing problems or questions with hardware, software, networks or telephones.
• Knowledge is required of the standard software applications, hardware, and local area networks. Requires an understanding of how these major systems can affect the overall systems operation and the user’s ability to do their job function.
• Ability to train users to effectively use computers, application software, networks, and operating systems.
• Basic Active Directory skills with computer management.
• Printer management with 2008 & 2012 server.
• Coordinates and assists with the installation of new or upgraded PCs and peripherals.
• Manages the on-going maintenance of hardware and software.
• Identifies cause and corrective actions for equipment and network problems.
• Ability to diagnose, troubleshoot, and repair computer hardware, application software, network, and operating system related problems on PC compatible, Chrome books, Macintosh computers.
• Ability to understand and clearly relate technical manuals, software specifications and instructions.
Equipment: This position requires the ability to use SMART boards and iPads in addition to basic office equipment such as PC and MAC hardware, copiers, scanners, and other peripheral devices.
Job Requirements
• Valid driver’s license and ability to travel within Wichita and Sedgwick County.
• Willing to occasional work evenings/weekends.
• Ability to lift 50 lbs.
• Experience installing, configuring and troubleshooting software & hardware.
• Basic understanding of Desktop and Network Operating Systems
Please apply at CareerBuilder

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