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Cruise Reservations Customer Service Rep- Royal Caribbean Cruises

Answer inbound telephone calls from travel partners and direct guests. Provide general information regarding Royal Caribbean Cruises, Ltd (Celebrity Cruises) products, services and promotions. Quote prices and availability including cross-selling/up-selling. Service existing bookings. Accepting & recording payments, and assisting travel partners with arranging guest preferences. Research and provide information to accommodate special needs. Enter required information in reservation computer system and maintain accurate history of each reservation and any associated transactions. Use multiple data base systems, internal computer programs and various computer-based resources. Conduct basic research for the purpose of resolution and communicates solutions to travel partner/guests. Understand and comply with company quality assurance standards. Attend required paid training classes, complete required on-line training courses and satisfy completion standards. May be assigned special projects and serve on employee committees. A high school diploma or GED is required. Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm from both spoken and printed sources. Ability to communicate effectively both verbally and written. Ability to perform work in a sitting position and view a computer screen (including the ability to visually distinguish colors) for extended periods (for up to an entire shift period notwithstanding scheduled breaks and lunches). Ability to hear and speak clearly using a telephone headset for the purpose of continuously answering in-bound telephone calls. Candidates must be able to pass a drug/alcohol screen and background investigation. Please apply at

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