11800 W Highway 54, Wichita, KS – Resthaven Mortuary – Resthaven Gardens of Memory – Resthaven Embalming at SCI Shared Resources, LLC APPLY @ MONSTER.COM
Administrative Support Customer Service
• Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
• Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
• Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
• Provides information associated with Accounts Payable and Accounts Receivable
• Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
• Ensures the entrance area of the facility is clean by providing light housekeeping as necessary
• Maintains daily facility schedule
• Assists in MeM preparation, including scanning photos and proofreading
• Other duties may include:
• Researches records for genealogy requests
• Processes Petty cash and bank deposit
• Orders markers, granite, and final date scrolls
• Maintains deed and trust files
• Completes Installation Work Orders (IWO)
• Performs other duties as assigned
Requirements & Qualifications
• High school diploma or GED equivalent
• Minimum 6 months clerical and/or customer service experience
Knowledge, Skills & Abilities:
• Knowledge of secretarial and office administrative procedures
• Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
• High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Professional communication skills both orally and in writing
• Ability to maintain confidentiality
• Attention to detail and accurately take messages and information
• Ability to multi-task and set priorities