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Customer Service Associate Expert at T-Mobile

Bring your smarts, individualism and your passion to the coolest role in customer care today – hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We’ll count on you to deliver the Un-carrier experience!
What we’re looking for in an Expert:

• You have a High School diploma or GED
• You’re a pro on the computer
• You know how to juggle multiple tasks at the same time
• You have an excitement about mobile devices and/or technology
• You have the flexibility to work any shift, including nights and especially weekends
• Ability to embrace change and adapt as we continue to define this new role
• Ability to read and follow instructions for specific customer resolution tasks
• Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
• Ability to work as part of a team to achieve individual and team results
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role
• Also responsible for other duties/projects as assigned by business management as needed
Minimum Qualifications
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Pre-employment background screen

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