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Customer Service Representative at Public Storage

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Job Description
Excellent Customer Service
• Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
• Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
• Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
• Consult and sell Public Storage packing and moving supplies
Day-to-Day Business
• Work independently or with other team members at multiple locations
• Days will consist of a mix of customer service and property upkeep
• Make customer calls regarding their account, collections and other items; document notes on the computer system
• Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
• Manage, audit, balance cash drawer; prepare and make daily deposits
• Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
• Partner with District Managers and other team members to exceed company goals and expectations

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