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American Family Insurance is searching for a motivated and dynamic customer service representative to join the Bryce Rowe agency office in Wichita, Kansas!
As a customer service representative, you will provide excellent customer service for potential and existing customers. You will be responsible for answering insurance-related questions and discussing product offerings with customers to help meet their unique needs. You’ll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies.
Customer service representative candidates must have the ability to provide superb customer service, multitask, troubleshoot, and work both independently and as part of a team. The customer service representative will work in a busy, yet exciting and fun environment.
• High school diploma or equivalent
• Prior customer service experience in a professional business setting
• Effective communication skills – via phone, email, or in-person
• Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.
• Solid knowledge and understanding of basic mathematical skills
• Property and Casualty insurance licensing is preferred prior to starting and is required within TIMEFRAME of beginning employment
• Life and Health insurance licensing is preferred
• A valid driver’s license
You will work as part of a team in an office setting. The position will work first shift, Monday through Friday from 9:00 am to 5:00 pm. Work on evenings and weekends may occasionally be needed.
The customer service representative will receive competitive base compensation and will be eligible for commissions and bonuses based on performance.
This is an exciting opportunity to launch your career with the ability to learn and grow with a successful and respected American Family Insurance agency. Make this job your first step on a path to a very bright future!
The customer service representative is a staff member of the agency and not an employee of American Family Insurance.
Job Type: Full-time
Salary: $15.00 to $18.00 /hour
• Microsoft Office: 4 years (Required)
• Conflict Resolution: 1 year (Required)
• Customer Service: 3 years (Required)
• Billing: 3 years (Preferred)
• Answering Phones: 3 years (Preferred)
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