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SER CORPORATION KANSAS

Service, Education, and Re-Training

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Front Desk Clerk at TownePlace Suites by Marriott

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Job Description
To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. Flexibility needed on hours; 3PM – 11PM and 11PM – 7AM.
ESSENTIAL FUNCTIONS
Ability to perform all Front Office associate duties as outlined in hotel specific training and property specific checklists.
Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
Guests should be acknowledged and professionally greeted when in public areas of the hotel.
Associates should remain highly visible and be readily available for guests at all times.
Familiar with property, departments, hours of operation and services of the hotel.
May need to assist with breakfast, laundry and cleaning the lobby.
Answer phones within 3 rings using proper greeting and etiquette.
Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
Properly accept, log and maintain mail in an organized manner.
Confirm, record, and deliver wake-up calls (using manual sheets and/or switchboard).
Use and explain the use of TDD equipment for hearing impaired callers or guests.
Support team members to ensure the teams entire workload is completed daily.
Complete responsibilities in a consistent and accurate manner:
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Know and understand guest needs and expectations.
Proper administration of key control.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with department uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.
Job Types: Full-time, Part-time
Salary: $10.00 to $10.50 /hour
Experience:
• front desk: 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Additional Compensation:
• Bonuses
Work Location:
• One location
Communication method(s) used:
• Phone
• Chat
• In person
This Job Is:
• Open to applicants who do not have a college diploma

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